Privacy Policy

At WasteBusters (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring that your personal information is collected and processed in accordance with the South African Protection of Personal Information Act, 4 of 2013 (“POPIA”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the WasteBusters quotation platform located at wastebusters.co.za.

1. Information We Collect

When you use our quotation platform, we may collect the following information:

• Full name
• Company name (if applicable)
• Email address
• Telephone number
• Physical address or service address
• Waste management requirements and service details
• Any additional information you voluntarily provide
• Technical information such as IP address, browser type, device information, and website usage data through cookies and analytics tools.

2. How We Collect Information

We collect information when you:

• Complete and submit a quote request form.
• Contact us via email, telephone, or website forms.
• Interact with our website.
• Use cookies and similar technologies while browsing the website.

3. Purpose of Collecting Personal Information

Your personal information is collected and processed for the following purposes:

• To provide and prepare waste management quotations.
• To communicate with you regarding your enquiry.
• To provide requested services.
• To improve our website and customer experience.
• To comply with legal and regulatory obligations.
• To send service-related communications.

Where required by law, we will obtain your consent before sending marketing communications.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with:

• Employees and authorised representatives of WasteBusters.
• Trusted service providers assisting with website hosting, email communications, customer relationship management, or analytics.
• Government authorities or regulatory bodies where required by law.

All third parties are required to protect your information and process it only for authorised purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Analyse website traffic and performance.
• Remember user preferences.

You may disable cookies through your browser settings; however, some website features may not function correctly.

6. Data Security

We implement reasonable technical and organisational measures to protect your personal information against:

• Unauthorised access
• Loss or theft
• Disclosure
• Alteration or destruction

Although we strive to protect your information, no internet transmission or electronic storage method is completely secure.

7. Retention of Information

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable laws and regulations. When information is no longer required, it will be securely deleted or anonymised.

8. Your Rights

In accordance with POPIA, you have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of your personal information where legally permissible.
• Object to the processing of your personal information.
• Withdraw consent where processing is based on consent.

Requests may be submitted using the contact details provided below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Children’s Privacy

Our services are intended for individuals aged 18 years and older. We do not knowingly collect personal information from children under the age of 18.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal information, please contact us:

WasteBusters
Website: wastebusters.co.za
Email: info@wastebusters.co.za
Telephone: +27(0)21 704 4476